Privacy Policy

Last Updated: January 2025

At GlowChat, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information.

Important Notice

By using GlowChat, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. We may update this policy periodically, and we will notify you of any material changes.

Information We Collect

Information You Provide

Account information (name, email address, username, password)
Profile information (display name, bio, profile picture, cover image)
Payment information (processed securely through Stripe)
Content you create (messages, posts, media uploads)
Communications with other users and support team

Automatically Collected Information

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Location data (with your permission)
Transaction history and GlowCoins balance

How We Use Your Information

Primary Uses

Provide and maintain our services
Process transactions and manage your GlowCoins wallet
Facilitate communication between fans and creators
Personalize your experience and provide recommendations
Send important notifications about your account
Improve our platform and develop new features
Detect and prevent fraud, spam, and abuse
Comply with legal obligations

Data Security

Security Measures

Industry-standard encryption for data transmission (SSL/TLS)
Secure storage with encrypted databases hosted by Supabase
Regular security audits and monitoring
Strict access controls and employee training
Payment processing through PCI-DSS compliant partners (Stripe)
Automated backup systems
24/7 security monitoring

Information Sharing

We Share Information With

Other users (only what you choose to share publicly)
Service providers (Stripe for payments, Supabase for hosting, Vercel for deployment)
Legal authorities (when required by law)
Business partners (with your explicit consent)

We Never

Sell your personal information to third parties
Share your private messages without consent
Rent or lease your contact information
Use your content for purposes you haven't agreed to

Your Rights and Choices

You Have the Right To

Access your personal data at any time
Correct inaccurate or incomplete information
Delete your account and associated data
Export your data in a portable format
Opt-out of marketing communications
Restrict or object to certain data processing
Withdraw consent for data collection
File a complaint with data protection authorities

Browser Storage

Local Storage

We use browser local storage to maintain your session
Authentication tokens are stored securely in your browser
User preferences and settings are saved locally
No third-party tracking or advertising cookies are used

Managing Your Data

Clear your browser's local storage to remove session data
Sign out to invalidate your authentication token
Note: Clearing storage will require you to sign in again

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Account data: Deleted within 30 days of account deletion
Transaction records: Retained for 7 years (legal requirement)
Analytics data: Anonymized and aggregated immediately

Children's Privacy

GlowChat is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@glowchat.com, and we will delete such information promptly.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Data hosted on secure Supabase infrastructure
Standard Contractual Clauses for international transfers
GDPR and CCPA compliance

Questions About This Policy?

If you have questions or need clarification, please contact our support team.

Support@Glowchat.onmicrosoft.com